Plant data existed, but nobody could act on it in time
The client's China commodity trading business ran dozens of plant processes generating steady streams of operational data, but that data wasn't captured or reported in a way business users could use. Traceability reporting for finished goods, in particular, was a heavily manual process prone to delay and error.
- No centralized platform to capture and report on plant-level operational data.
- Traceability reporting for finished goods was manual, slow, and error-prone.
- Business users lacked visibility into workflows and events happening across the business day-to-day.